General Terms and Conditions of Sale
GENERAL CONDITIONS
These are the general terms and conditions that apply to all reservations and transactions made at our facility. By making a reservation or using our services, you agree to abide by and be bound by these conditions:
Booking
By making a reservation on our website, the traveler agrees to the following terms and conditions.
In order to book a stay, you must provide accurate and complete information, such as your personal information (taking care not to make typing errors such as for cell phone and e-mail address), dates you wish to stay, number of guests, accommodation required, age of children, etc.
Your reservation is confirmed only after you receive a confirmation email from us, which will occur once the transaction is confirmed. If you do not receive this email, please contact us via whats app HERE (Beatrice).
Please review the cancellation policies and their conditions BEFORE proceeding with your reservation.
Approximately 2 weeks after your arrival, we will proceed to charge, through the payment method you entered when making your reservation, the value of the security deposit to your credit card (€1000.00 for the Private Villa and €250.00 per apartment); the charge is specified in the terms and conditions and as such is necessary to confirm the successful completion of your reservation.
Payments
A valid credit card is required to confirm your reservation at the time of booking, unless otherwise agreed upon directly with the property.
Even if you have chosen a rate with free cancellation, the system will check that the card has sufficient coverage and proceed to charge the expected amount.
Please note that the name of the reservation holder must match that of the credit card used for payment.
Refundable Rate
A deposit of 30% of the total amount will be charged at the time of booking.
In contrast, the balance (possibly including any additional services purchased) will be charged 30 days prior to arrival.
Cancellations are free of charge within the cancellation period and will result in a full refund of the amount already paid, made with the same method of payment.
After the free cancellation period has passed, a penalty of 100% of the total amount of the reservation will be charged.
In the event that the transaction is declined at the time of booking, the reservation itself cannot be confirmed.
If, on the other hand, the balance transaction (after the free cancellation period has expired) should be declined, the customer will be notified.
In case of a new negative outcome, the reservation will be automatically cancelled and the amount already paid up to that time will be retained as a penalty.
NON-Refundable Rate
NON-Refundable rate, as such, means that the total amount will be charged at the same time as the reservation.
In case of cancellation, the amount paid will not be refunded, as per the terms and conditions of the NON-Refundable Fare.
Should the transaction be declined at the time of booking, the reservation will not be confirmed.
Check-in
Please inform the property about your estimated time of arrival; check in time is from 4:00 p.m. to 7:00 p.m., however, you must communicate your arrival time range in advance to allow us to arrive and welcome you as efficiently as possible. Where you do not communicate your arrival time and cannot be reached at the contacts provided, our arrival time to check in may be extended.
In case of arrival after 7:00 p.m. and until 11:00 p.m. there is an extra charge of €50.00 (we give a courtesy courtesy courtesy of 30 minutes)
In case of arrival from 23.00 and until 23.59 there is a supplement of 100,00€
IMPORTANT: Your check-in day ends at 11:59 pm on your day of arrival, Should you fail to communicate your arrival time and cannot be reached at the contacts provided, past midnight, we will consider your reservation as NO-SHOW, no longer guaranteeing check-in.
If in the conditions, you will be able to request an early check-in, we ask no extra charge for this service but reserve the right to reconfirm it depending on the apartment cleaning time.
Check-out
Guests must adhere to the check-in and check-out times established by the property to allow for cleaning and preparation of rooms for subsequent guests.
Check-out must be guaranteed by 10.00 am
It is possible, subject to availability, to request a Late-check out at a cost of 30€ until 12 noon and 15€ for each additional hour.
The deposit will be refunded in the same manner within 7 working days from the date of check out.
Deposit return times often vary by banking circuit, however we will provide proof of cancellation/release that has taken place.
Other instructions about check out will be provided on site.
Fees and Payments Payment for your stay is made according to the conditions stated at the time of booking, such as the total reservation amount, any service charges, and applicable cancellation conditions. Cancellation and change date conditions vary depending on the type of reservation and rate selected.
Guest responsibilities
Guests must abide by the rules and policies of the facility during their stay. Guests are responsible for the cleanliness and condition of the accommodation during their stay. Any damage caused to the facility will be charged to the guest.
Guests are responsible for their own safety and personal belongings. The facility is not responsible for any physical damage, loss, theft, or damage.
Accommodation Responsibility
We are committed to providing quality service and making your stay enjoyable. However, we cannot be held responsible for any disturbances or accidents beyond our control. If you experience any problems or complaints during your stay, we ask that you inform us immediately so that we can take appropriate steps to resolve the situation.
We advise you to read the terms and conditions carefully before booking a stay. If you have any doubts or questions, please feel free to contact us for further clarification.
Quiet hours
From h 3:00 pm to 5:00 pm and dlle 11:00 pm to 10:00 am guests are asked to maintain silence so as not to disturb other guests who wish to rest.
Prohibition of parties or noisy events
In order to ensure the peace of mind of guests and compliance with the rules of coexistence, no parties or noisy events are allowed on the premises.
In case of an event request, the rental of the entire property will be considered; the property reserves the right to accept and prepare an ad hoc quote.
Respect for property and other guests
Guests must respect common and private property, as well as other guests staying at the property.
Safety rules
Guests must comply with established safety rules, such as proper use of facilities.
Deposit Policy
A deposit is charged 10 days from arrival to protect us from any damages, outstanding extras or losses that may occur during your stay.
It is charged automatically* to the same method of payment you used when making your reservation.
Deposit Amount: The deposit amount is €1,000.00 in case of renting the Private Villa or €250.00 in case of renting a Farmhouse apartment.
Refundable Deposit: The deposit will be refunded net of extras or damages, usually it can take up to 30 days after check-out.
If you would like to handle a different deposit method, please contact us.
Refund processing
Refunds for cancellations, if applicable or otherwise will be processed within 7 business days on the original form of payment, often times depend on your bank circuit; we will send documented proof of refund.
Partial stays
No refunds will be provided for early departures or unused nights unless otherwise specified in the reservation.
Unforeseen Circumstances
In case of unforeseen circumstances (e.g., natural disasters, pandemic), cancellation conditions may be adjusted at the discretion of the facility management..
Communication
Guests will be promptly notified of any changes to cancellation conditions due to force majeure events.
Pet Policy
We offer pet-friendly accommodations for guests traveling with their furry companions. In addition to a small charge per night, an extra cleaning fee of €100.00 per apartment and €200 for the Villa will be charged per stay to cover additional cleaning costs.
You are requested to inform us HERE about the species, breed, weight, character of the animal; we reserve the right to reject the reservation request or not to check in.
Smoking Policy Non-smoking policy:
BEAUTIFUL STARE HILLS is a non-smoking facility. Smoking is strictly prohibited in all indoor areas, including guest rooms and public spaces.
Designated Smoking Areas: Designated outdoor smoking areas are available for guests who wish to smoke. Guests who violate the smoking policy may be subject to additional cleaning and deodorization charges.
IMPORTANT:
It is important to note that these rules may vary or that despite efforts to try to be as comprehensive as possible, some rule may have been unintentionally omitted; therefore, it is always advisable to check the specific rules of the facility and do not hesitate to ask questions directly to the managers through this contact.
By making a reservation with BEAUTIFUL STARE HILLS, guests acknowledge and agree to abide by the above terms and conditions.
The Traveler makes the reservation exclusively by online channel and/or telephone with WELLDONE TRAVEL COMPANY S.L.U, headquartered in Las Palmas (Spain), a company that operates remotely in the field of tourist intermediation and short leases for the exclusive availability of the allotment of Bello Stare Hills with regular allotment contract with Vannucci Piante di Vannino Vannucci (Owner) and for the related and subsequent B2C and B2B commercial distribution intended for short leases.
WELLDONE TRAVEL COMPANY S.L.U, Not having a permanent establishment in Italy, the on-site operational services related to the stay - such as check-in and check-out, housekeeping, customer care and ancillary services - will be managed and guaranteed by a third party company collaborator of WELLDONE TRAVEL COMPANY S.L.U: AC3Web S.R.L.S. regularly contracted by the client WELLDONE TRAVEL COMPANY S.L.U and with permanent establishment in Italy, therefore, operating in full compliance with the tax regulations in force.
For any dispute arising from or related to this contract, the traveling user agrees that the place of jurisdiction is exclusively Las Palmas (Spain).
Booking
By making a reservation on our website, the traveler agrees to the following terms and conditions.
In order to book a stay, you must provide accurate and complete information, such as your personal information (taking care not to make typing errors such as for cell phone and e-mail address), dates you wish to stay, number of guests, accommodation required, age of children, etc.
Your reservation is confirmed only after you receive a confirmation email from us, which will occur once the transaction is confirmed. If you do not receive this email, please contact us via whats app HERE (Beatrice).
Please review the cancellation policies and their conditions BEFORE proceeding with your reservation.
Approximately 2 weeks after your arrival, we will proceed to charge, through the payment method you entered when making your reservation, the value of the security deposit to your credit card (€1000.00 for the Private Villa and €250.00 per apartment); the charge is specified in the terms and conditions and as such is necessary to confirm the successful completion of your reservation.
Payments
A valid credit card is required to confirm your reservation at the time of booking, unless otherwise agreed upon directly with the property.
Even if you have chosen a rate with free cancellation, the system will check that the card has sufficient coverage and proceed to charge the expected amount.
Please note that the name of the reservation holder must match that of the credit card used for payment.
Refundable Rate
A deposit of 30% of the total amount will be charged at the time of booking.
In contrast, the balance (possibly including any additional services purchased) will be charged 30 days prior to arrival.
Cancellations are free of charge within the cancellation period and will result in a full refund of the amount already paid, made with the same method of payment.
After the free cancellation period has passed, a penalty of 100% of the total amount of the reservation will be charged.
In the event that the transaction is declined at the time of booking, the reservation itself cannot be confirmed.
If, on the other hand, the balance transaction (after the free cancellation period has expired) should be declined, the customer will be notified.
In case of a new negative outcome, the reservation will be automatically cancelled and the amount already paid up to that time will be retained as a penalty.
NON-Refundable Rate
NON-Refundable rate, as such, means that the total amount will be charged at the same time as the reservation.
In case of cancellation, the amount paid will not be refunded, as per the terms and conditions of the NON-Refundable Fare.
Should the transaction be declined at the time of booking, the reservation will not be confirmed.
Check-in
Please inform the property about your estimated time of arrival; check in time is from 4:00 p.m. to 7:00 p.m., however, you must communicate your arrival time range in advance to allow us to arrive and welcome you as efficiently as possible. Where you do not communicate your arrival time and cannot be reached at the contacts provided, our arrival time to check in may be extended.
In case of arrival after 7:00 p.m. and until 11:00 p.m. there is an extra charge of €50.00 (we give a courtesy courtesy courtesy of 30 minutes)
In case of arrival from 23.00 and until 23.59 there is a supplement of 100,00€
IMPORTANT: Your check-in day ends at 11:59 pm on your day of arrival, Should you fail to communicate your arrival time and cannot be reached at the contacts provided, past midnight, we will consider your reservation as NO-SHOW, no longer guaranteeing check-in.
If in the conditions, you will be able to request an early check-in, we ask no extra charge for this service but reserve the right to reconfirm it depending on the apartment cleaning time.
Check-out
Guests must adhere to the check-in and check-out times established by the property to allow for cleaning and preparation of rooms for subsequent guests.
Check-out must be guaranteed by 10.00 am
It is possible, subject to availability, to request a Late-check out at a cost of 30€ until 12 noon and 15€ for each additional hour.
The deposit will be refunded in the same manner within 7 working days from the date of check out.
Deposit return times often vary by banking circuit, however we will provide proof of cancellation/release that has taken place.
Other instructions about check out will be provided on site.
Fees and Payments Payment for your stay is made according to the conditions stated at the time of booking, such as the total reservation amount, any service charges, and applicable cancellation conditions. Cancellation and change date conditions vary depending on the type of reservation and rate selected.
Guest responsibilities
Guests must abide by the rules and policies of the facility during their stay. Guests are responsible for the cleanliness and condition of the accommodation during their stay. Any damage caused to the facility will be charged to the guest.
Guests are responsible for their own safety and personal belongings. The facility is not responsible for any physical damage, loss, theft, or damage.
Accommodation Responsibility
We are committed to providing quality service and making your stay enjoyable. However, we cannot be held responsible for any disturbances or accidents beyond our control. If you experience any problems or complaints during your stay, we ask that you inform us immediately so that we can take appropriate steps to resolve the situation.
We advise you to read the terms and conditions carefully before booking a stay. If you have any doubts or questions, please feel free to contact us for further clarification.
Quiet hours
From h 3:00 pm to 5:00 pm and dlle 11:00 pm to 10:00 am guests are asked to maintain silence so as not to disturb other guests who wish to rest.
Prohibition of parties or noisy events
In order to ensure the peace of mind of guests and compliance with the rules of coexistence, no parties or noisy events are allowed on the premises.
In case of an event request, the rental of the entire property will be considered; the property reserves the right to accept and prepare an ad hoc quote.
Respect for property and other guests
Guests must respect common and private property, as well as other guests staying at the property.
Safety rules
Guests must comply with established safety rules, such as proper use of facilities.
Deposit Policy
A deposit is charged 10 days from arrival to protect us from any damages, outstanding extras or losses that may occur during your stay.
It is charged automatically* to the same method of payment you used when making your reservation.
Deposit Amount: The deposit amount is €1,000.00 in case of renting the Private Villa or €250.00 in case of renting a Farmhouse apartment.
Refundable Deposit: The deposit will be refunded net of extras or damages, usually it can take up to 30 days after check-out.
If you would like to handle a different deposit method, please contact us.
Refund processing
Refunds for cancellations, if applicable or otherwise will be processed within 7 business days on the original form of payment, often times depend on your bank circuit; we will send documented proof of refund.
Partial stays
No refunds will be provided for early departures or unused nights unless otherwise specified in the reservation.
Unforeseen Circumstances
In case of unforeseen circumstances (e.g., natural disasters, pandemic), cancellation conditions may be adjusted at the discretion of the facility management..
Communication
Guests will be promptly notified of any changes to cancellation conditions due to force majeure events.
Pet Policy
We offer pet-friendly accommodations for guests traveling with their furry companions. In addition to a small charge per night, an extra cleaning fee of €100.00 per apartment and €200 for the Villa will be charged per stay to cover additional cleaning costs.
You are requested to inform us HERE about the species, breed, weight, character of the animal; we reserve the right to reject the reservation request or not to check in.
Smoking Policy Non-smoking policy:
BEAUTIFUL STARE HILLS is a non-smoking facility. Smoking is strictly prohibited in all indoor areas, including guest rooms and public spaces.
Designated Smoking Areas: Designated outdoor smoking areas are available for guests who wish to smoke. Guests who violate the smoking policy may be subject to additional cleaning and deodorization charges.
IMPORTANT:
It is important to note that these rules may vary or that despite efforts to try to be as comprehensive as possible, some rule may have been unintentionally omitted; therefore, it is always advisable to check the specific rules of the facility and do not hesitate to ask questions directly to the managers through this contact.
By making a reservation with BEAUTIFUL STARE HILLS, guests acknowledge and agree to abide by the above terms and conditions.
The Traveler makes the reservation exclusively by online channel and/or telephone with WELLDONE TRAVEL COMPANY S.L.U, headquartered in Las Palmas (Spain), a company that operates remotely in the field of tourist intermediation and short leases for the exclusive availability of the allotment of Bello Stare Hills with regular allotment contract with Vannucci Piante di Vannino Vannucci (Owner) and for the related and subsequent B2C and B2B commercial distribution intended for short leases.
WELLDONE TRAVEL COMPANY S.L.U, Not having a permanent establishment in Italy, the on-site operational services related to the stay - such as check-in and check-out, housekeeping, customer care and ancillary services - will be managed and guaranteed by a third party company collaborator of WELLDONE TRAVEL COMPANY S.L.U: AC3Web S.R.L.S. regularly contracted by the client WELLDONE TRAVEL COMPANY S.L.U and with permanent establishment in Italy, therefore, operating in full compliance with the tax regulations in force.
For any dispute arising from or related to this contract, the traveling user agrees that the place of jurisdiction is exclusively Las Palmas (Spain).